Bet 11 always aims to keep its terms straightforward. Many platforms write conditions that are confusing to read — we've taken a different approach. Everything written here is clear enough that you'll know exactly what to expect in any situation. If anything is unclear, reach out to our support team — we're happy to help in Bangla.
These terms may be updated at any time. For significant changes, Bet 11 will notify users via email or push notification. The latest version will always be available on this page.
1 Account & Registration
You must be at least 18 years old to open an account with Bet 11. This is not optional — allowing minors to use a betting platform is a violation of international gaming laws, and Bet 11 enforces this rule strictly. Provide your correct age at registration; if inaccurate information is found during verification, your account may be closed.
Each person may only hold one account. If multiple accounts are found to be linked to the same individual — based on shared device, IP address, or payment method — the system will automatically detect this and all associated accounts may be closed. Opening multiple accounts to claim bonus benefits is strictly prohibited.
All information you provide at registration — including your name, address, phone number, and date of birth — must be accurate. Registering with false details may result in your withdrawal being held and your account being suspended. Keep your login credentials private — you are responsible for any activity carried out under your account.
Bet 11 will never ask for your password or OTP via email or phone. If you receive such a request, treat it as a scam and contact our support team immediately.
2 KYC Verification
Before making your first withdrawal at Bet 11, you must complete KYC (Know Your Customer) verification. This is part of international anti-money laundering regulations and also helps protect you as a legitimate user. You only need to do this once.
KYC typically requires a government-issued ID (National ID or passport) and a selfie photo. In some cases, proof of address (such as a utility bill or bank statement) may also be requested. Verification is usually completed within 24 hours.
- A clear photo or scan of your National ID (NID) or passport
- A selfie holding your ID (both your face and the ID must be clearly visible in the same photo)
- Proof of current address may be required
- For large transactions, documentation verifying the source of funds may be requested
Why You Should Know These Terms
Clear terms mean a safer experience
Your Funds Are Secure
Reading the terms will show you how Bet 11 keeps your deposited funds in a segregated account and under what circumstances a withdrawal may be held.
Claim your bonus the right way
Not knowing the bonus terms can result in losing your winnings if the wagering requirements are not met. Understanding them in advance makes it easier to plan.
Avoid Account Suspension
Knowing which activities are prohibited reduces the risk of unintentionally breaking the rules. Avoid creating multiple accounts or misusing bonuses.
Get Paid Fast
Understanding the payment terms helps you know when and how you can withdraw your funds, and makes it easier to understand the reason if a withdrawal is delayed.
Join a Tournament
Tournaments and leaderboard events have their own separate rules. Knowing them gives you a competitive edge and keeps you safe from disqualification.
Stay Responsible
Understanding the self-exclusion and limit-setting options means you can use the right tools when you need them, without any hassle.
3 Betting Rules
There are a few core principles to keep in mind when placing bets on Bet 11. Once a bet is confirmed — that is, after the bet slip has been submitted — it cannot be cancelled or modified. Always review the odds, market, and stake carefully before placing your bet.
During live betting, odds can change rapidly, which may cause slight delays in bet processing. If the odds shift during this time, Bet 11 will offer the option to accept or decline the new odds — this is an automated system, not a deliberate action.
4 Bonus & Promotion Terms
Bet 11's bonuses and promotional offers come with specific conditions. A bonus cannot be withdrawn immediately upon receipt — you must first meet the wagering requirement, which means placing bets totalling a set multiple of the bonus amount.
Example: If a ৳1,000 BDT bonus has a 10x wagering requirement, you must place a total of ৳10,000 BDT in bets before making a withdrawal. The specific wagering multiplier, validity period, and eligible games for each bonus are detailed in the respective bonus offer.
Bonus abuse — such as opening multiple accounts to claim bonuses or using bonuses in guaranteed-win betting strategies — is strictly prohibited. If detected, the bonus and any associated winnings will be voided, and the account may be temporarily or permanently closed.
Voucher codes and free bets may have their own separate terms. Before using a code, Voucher visit the page to view the specific terms for that offer.
5 Deposits & Withdrawals
Deposits at Bet 11 are generally processed instantly. Bank transfers may take a little longer. If your deposit amount is delayed in reflecting on your account due to a technical issue, please contact support.
Certain principles apply to withdrawals. Funds can only be withdrawn to the same payment method used for the deposit — if you deposited via bKash, your withdrawal will go back to bKash. This is to prevent money laundering.
- Minimum withdrawal amount: ৳200 via bKash/Nagad, ৳1,000 via bank transfer
- Maximum daily withdrawal limit: ৳50,000 for standard accounts; higher limits apply for VIP accounts
- KYC must be completed before your first withdrawal
- Winnings from a bonus cannot be withdrawn until the wagering requirement has been met
- Bet 11 reserves the right to temporarily hold withdrawals while investigating suspected suspicious activity.
6 Prohibited Activities
Certain activities are strictly prohibited on the Bet 11 platform. These restrictions exist to protect other users and to maintain the integrity of the platform.
7 Responsible Betting
Bet 11 firmly believes that betting is a form of entertainment — not a source of income. We care about the well-being of every user, which is why responsible gaming is an integral part of our terms.
You can set your own betting limits — deposit limits, loss limits, session limits, or full self-exclusion. Reducing a limit takes effect immediately; increasing a limit is subject to a 24-hour cooling-off period.
Self-exclusion has a minimum period of 3 months — your account cannot be reopened during this time. Permanent self-exclusion is also available. If you feel that betting is affecting your daily life, please Responsible Gaming View page.
8 Intellectual Property & Content
All content on the Bet 11 website and app — including the logo, graphics, software, and all other materials — is owned by or licensed to Bet 11. Copying, republishing, or commercially using any content beyond personal use is strictly prohibited.
Game content (slots, casino games, etc.) is the intellectual property of third-party game providers — their own terms and conditions also apply.
9 Privacy & Data
How Bet 11 collects, stores, and uses your personal data is detailed in our Privacy Policyfor full details. The Privacy Policy applies alongside these Terms & Conditions.
Bet 11 never sells your information. Data is only shared with third parties when required by law or for payment processing purposes.
10 Dispute Resolution
If you disagree with any decision made by Bet 11, please contact our support team first. Most issues are resolved quickly through support. Once a complaint is submitted, you will receive a written response within 7 business days.
If you are not satisfied with the support team's response, you may file a formal complaint with Bet 11's licensing authority. In betting disputes, Bet 11's decision is considered final unless the licensing authority rules otherwise.
Any dispute regarding betting results must be raised within 30 days of the match ending. Complaints submitted after this period may not be accepted.
11 Terms Update Policy
Bet 11 reserves the right to update these terms at any time. Minor changes may take effect without prior notice. For significant changes, users will be notified at least 7 days in advance via email or in-app notification.
Continued use of the platform after any changes have been made will be taken as your acceptance of the updated terms. If you do not agree with a change, you may request that your account be closed.
12 Account Closure Policy
You may request account closure at any time. If you have a remaining balance at the time of closure, you will be given the opportunity to withdraw it — subject to applicable conditions.
Bet 11 may also suspend or permanently close an account for the following reasons: violation of terms, suspected fraud, failure to complete KYC verification, or legal requirements. Any bonuses and associated winnings obtained through rule violations may be forfeited.
FAQ
Frequently asked questions about our terms and conditions