When you open an account with Bet 11, you provide certain information. Where that information goes, who can access it, and how long it's kept — these are completely reasonable questions, and you have every right to know the answers. This privacy policy addresses all of them, in plain language.
If this policy changes, Bet 11 will notify you via email or an in-app notification. The latest version will always be available on this page.
1 What data is collected?
Bet 11 only collects the data necessary to provide its services, maintain security, and meet legal obligations. Requesting unnecessary information goes against our policy.
At registration, the information you provide includes your full name, date of birth, email address, phone number, and residential address. These are required for account creation, age verification, and the KYC process. Financial details such as your bKash or bank account number are collected during payment transactions and are stored in encrypted form.
Certain technical data is collected automatically while you use the platform — including your device type, browser, IP address, login time, and how long you spend on each page. This information is used for security monitoring and platform improvement.
| Data Type | Example | Why it is collected |
|---|---|---|
| Overview | Name, date of birth, NID | Age Verification, KYC |
| Contact | Email, Phone Number | Account, Support |
| Financial | BKash/bank number | Payment Processing |
| Technical | IP, device & browser | Security, Analytics |
| Usage | Betting history, login times | Service Improvement, Responsible Gaming |
How Is Your Data Protected?
Bet 11's security framework is built across multiple layers
SSL 256-bit Encryption
Every page load, login, and payment transaction is secured with bank-level encryption. No one can intercept your data in transit.
Secure Server Storage
Your data is stored in internationally certified data centers with 24/7 security monitoring. Any data that is no longer needed is deleted after a set period.
Two-factor authentication
Using OTP verification for logins and withdrawals makes unauthorized access to your account virtually impossible.
Your data is never sold
Bet 11 does not sell your personal data to any marketing agency or third party — this is a core commitment we stand by.
Restricted staff access
Within Bet 11, only authorized personnel can access specific data. Access logs are audited on a regular basis.
Regular security audits
External security experts regularly audit Bet 11's systems, and any vulnerabilities identified are addressed promptly.
2 How Is Your Data Used?
Bet 11 uses your data only for specific, defined purposes. Every use has a legitimate basis — whether that's delivering services, maintaining security, fulfilling legal obligations, or sending you useful information with your consent.
Bet 11 will always ask for your consent before sending promotional emails or SMS messages. You can unsubscribe at any time by clicking the "Unsubscribe" link in any email or by turning off marketing notifications in your settings.
3 Sharing Data with Third Parties
Bet 11 does not sell your personal data or share it with third parties for advertising purposes. However, certain information is shared in specific situations necessary for operating the service.
Relevant financial information is shared with payment partners such as bKash, Nagad, or banks to process transactions. Game providers — those supplying slots or Live Casino games — receive only the data required to run the games, not your full profile.
Under legal obligations — such as a court order or government investigation — Bet 11 may be required to disclose relevant information. In such cases, no data is shared beyond what the law explicitly requires.
In the event of an acquisition or business restructuring involving Bet 11, your data may be transferred to the new operator. You will be notified in advance of any such change.
4 Cookies & Tracking
The Bet 11 website and app use cookies. Cookies are small files stored in your browser that help the site remember your preferences and improve your overall experience.
Most browsers offer the option to disable cookies. However, disabling essential cookies may cause login and payment-related features to stop working properly.
5 How long is your data retained?
Bet 11 does not retain your data longer than necessary. While your account is active, data is stored to provide our services. Once an account is closed, most data is deleted within 12 months.
However, certain data must be retained longer for legal reasons. Under international anti-money laundering regulations, transaction records are generally required to be kept for up to 5 years. KYC documents are retained for the same period.
Removing data from backup systems may take a little longer, but data held in backups is not actively used.
6 Your rights
You have certain fundamental rights over your personal data on Bet 11. To exercise any of these rights, please get in touch with our support team.
Right to access
You can request a copy of the data Bet 11 holds about you. All requests will be responded to within 30 days.
Right to rectification
If any of your information is incorrect, you can request a correction. Some details can also be updated directly from your account settings.
Right to erasure
If you request account closure, your data will be deleted unless retention is required by law. Some data may need to be kept to meet legal obligations.
Right to Object
You can opt out of marketing communications and, in certain circumstances, object to specific types of data processing.
Right to Data Portability
You can receive a machine-readable copy of your data (e.g., CSV) that can be used with other services.
Right to restriction
You can request that we limit the processing of your data under certain circumstances.
7 Protection of Minors
Bet 11 strictly prohibits anyone under 18 from opening an account. Age is verified at registration, and identity documents are checked during the KYC process. If an underage account is detected, it is immediately closed and all associated data is deleted.
If you suspect a minor is using Bet 11, please notify our support team immediately — we will take swift action.
8 International data transfers
As Bet 11 is an international platform, your data may be stored on servers located outside Bangladesh. In such cases, the data protection laws of the country where those servers are located will apply. Bet 11 ensures that the standard of data protection remains consistent regardless of where your data is transferred internationally.
Data protection clauses are included in contracts with third-party partners — such as payment providers and game suppliers — to ensure your information remains secure on their end as well.
9 In the Event of a Security Breach
If a security incident ever occurs at Bet 11 that puts your data at risk, the licensing authority will be notified within 72 hours. You will also be informed promptly by email — what happened, what data may have been affected, and what steps you should take.
If you ever receive an email or message claiming to be from Bet 11 and asking for your password or OTP, it is a scam — never share it. If in doubt, contact us directly at support@bet11.clickWrite to us at.
10 Privacy-Related Contact
If you have any questions about this privacy policy or wish to make a request regarding your rights, please contact the Bet 11 support team. Live chat support is available in English with instant responses; email queries are answered within 1 business day.
For formal privacy requests — such as viewing, correcting, or deleting your data — submitting a written request by email is recommended, as it allows us to process your request quickly and accurately.
FAQ
The Most Common Questions About Privacy & Security