Bet 11 generally charges no platform fee on withdrawals — the full amount you request goes directly to your mobile banking account. However, bKash or Nagad may apply their own cash-out charges as per their respective policies; Bet 11 does not take any cut of this.
The minimum withdrawal for bKash and Nagad generally starts at ৳200. Maximum limits vary by account tier and payment method — mobile banking withdrawals are typically capped at ৳50,000 per day, with higher limits available for VIP accounts.
KYC verification must be completed before your first withdrawal — requests will not be processed without it. Once submitted, withdrawals to bKash or Nagad typically arrive within 15 to 30 minutes. Bank transfers may take 1 to 2 business days. USDT withdrawals depend on blockchain confirmation times.
Please note that withdrawals can only be processed through the same method used for your deposit. If you deposited via bKash, your withdrawal will also go to bKash — this rule is in place for security reasons.
The minimum withdrawal for bKash and Nagad generally starts at ৳200. Maximum limits vary by account tier and payment method — mobile banking withdrawals are typically capped at ৳50,000 per day, with higher limits available for VIP accounts.
KYC verification must be completed before your first withdrawal — requests will not be processed without it. Once submitted, withdrawals to bKash or Nagad typically arrive within 15 to 30 minutes. Bank transfers may take 1 to 2 business days. USDT withdrawals depend on blockchain confirmation times.
Please note that withdrawals can only be processed through the same method used for your deposit. If you deposited via bKash, your withdrawal will also go to bKash — this rule is in place for security reasons.
Settlement of bets on cancelled or incomplete matches depends on the type of match and how much of it was played.
Fully Cancelled (Before Kick-off): If a match is cancelled before it starts, all bets on that match are automatically voided and the full stake is returned to your balance. Refunds are typically processed within 24 hours.
Mid-Match Abandonment (cricket): In cricket, if a match result is determined by the D/L method, that result stands and bets are settled accordingly. If the required overs are not completed and no result is reached, bets are voided.
Live Bets: In live betting, if a match is abandoned mid-way, settlement is generally based on what had already occurred up to that point — for example, a first goalscorer market would be settled if a goal had already been scored.
For parlays or accumulators with multiple selections: The cancelled match is treated as "void" and the bet is recalculated using the remaining selections.
If you believe a bet has not been settled correctly, contact support within 48 hours with the bet reference number and it will be reviewed.
Fully Cancelled (Before Kick-off): If a match is cancelled before it starts, all bets on that match are automatically voided and the full stake is returned to your balance. Refunds are typically processed within 24 hours.
Mid-Match Abandonment (cricket): In cricket, if a match result is determined by the D/L method, that result stands and bets are settled accordingly. If the required overs are not completed and no result is reached, bets are voided.
Live Bets: In live betting, if a match is abandoned mid-way, settlement is generally based on what had already occurred up to that point — for example, a first goalscorer market would be settled if a goal had already been scored.
For parlays or accumulators with multiple selections: The cancelled match is treated as "void" and the bet is recalculated using the remaining selections.
If you believe a bet has not been settled correctly, contact support within 48 hours with the bet reference number and it will be reviewed.
Enabling Two-Factor Authentication (2FA) on Bet 11 is straightforward and provides the strongest protection for your account. With 2FA active, even if someone knows your password, they cannot log in without the OTP sent to your mobile.
Steps to Enable:
1. Log in to your account and click the profile icon at the top right.
2. Select "Security Settings".
3. Look for the "Two-Factor Authentication" option and click the "Enable" button.
4. A verification OTP will be sent to your registered mobile number — use it to confirm.
5. Once set up successfully, you will receive a mobile OTP on every subsequent login.
2FA may also request OTP verification for large withdrawals and password changes, not just login — this is part of the added security layer.
Changing your mobile number can temporarily disable 2FA. If this happens, contact support — after verifying your identity, 2FA will be linked to your new number. Keeping 2FA enabled is strongly recommended, especially if you regularly maintain a significant balance in your account.
Steps to Enable:
1. Log in to your account and click the profile icon at the top right.
2. Select "Security Settings".
3. Look for the "Two-Factor Authentication" option and click the "Enable" button.
4. A verification OTP will be sent to your registered mobile number — use it to confirm.
5. Once set up successfully, you will receive a mobile OTP on every subsequent login.
2FA may also request OTP verification for large withdrawals and password changes, not just login — this is part of the added security layer.
Changing your mobile number can temporarily disable 2FA. If this happens, contact support — after verifying your identity, 2FA will be linked to your new number. Keeping 2FA enabled is strongly recommended, especially if you regularly maintain a significant balance in your account.
Bet 11's support team is built with Bangladeshi users in mind — help is available in Bengali, and agents understand the local context. All support channels are listed below:
Live Chat (Fastest): Click the chat icon at the bottom-right corner of the website or app. You can chat in Bengali — average response time is 2 to 5 minutes. Service hours: 24 hours a day, 7 days a week.
Email: support@bet11.click — Ideal for sending detailed issues, screenshots, or documents. Responses are typically provided within 24 hours, though during busy periods it may take up to 48 hours.
App Inbox: The Bet 11 app has a built-in support messaging feature — when logged in, you can request help directly from there, with your account details linked automatically.
For urgent matters such as account suspension, suspicious transactions, or responsible gaming concerns, go directly to Live Chat and clearly describe the issue — you'll be escalated to a specialist team.
Live Chat (Fastest): Click the chat icon at the bottom-right corner of the website or app. You can chat in Bengali — average response time is 2 to 5 minutes. Service hours: 24 hours a day, 7 days a week.
Email: support@bet11.click — Ideal for sending detailed issues, screenshots, or documents. Responses are typically provided within 24 hours, though during busy periods it may take up to 48 hours.
App Inbox: The Bet 11 app has a built-in support messaging feature — when logged in, you can request help directly from there, with your account details linked automatically.
For urgent matters such as account suspension, suspicious transactions, or responsible gaming concerns, go directly to Live Chat and clearly describe the issue — you'll be escalated to a specialist team.
Bonuses cannot be withdrawn directly — you must first complete a specified amount of betting, known as the wagering or turnover requirement. This is standard practice in bonus systems and applies at Bet 11 as well.
Here's how it works:
Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 10× the bonus amount, you must wager a total of ৳10,000 before withdrawing the bonus. Some offers apply the requirement to (deposit + bonus) × wagering factor — in the example above, that would be ৳2,000 × 10 = ৳20,000.
Which bets count toward the requirement: Sports bets typically require a minimum odds threshold (e.g., 1.50 or higher). Wagering contributions can also vary by casino game — slots may count 100% while roulette might count as little as 10%.
How to Track Your Progress: Log in and go to the "Bonus Wallet" or "My Bonuses" section — you'll see how much has been wagered and how much remains.
To View Terms for a Specific Offer Promotions Page Check the page or ask via live chat — each bonus may have its own terms and conditions.
Here's how it works:
Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 10× the bonus amount, you must wager a total of ৳10,000 before withdrawing the bonus. Some offers apply the requirement to (deposit + bonus) × wagering factor — in the example above, that would be ৳2,000 × 10 = ৳20,000.
Which bets count toward the requirement: Sports bets typically require a minimum odds threshold (e.g., 1.50 or higher). Wagering contributions can also vary by casino game — slots may count 100% while roulette might count as little as 10%.
How to Track Your Progress: Log in and go to the "Bonus Wallet" or "My Bonuses" section — you'll see how much has been wagered and how much remains.
To View Terms for a Specific Offer Promotions Page Check the page or ask via live chat — each bonus may have its own terms and conditions.
The app failing to open or crashing repeatedly can have several causes — in most cases, you can resolve it yourself.
Try this first:
1. Force close the app completely (including from the background) and reopen it.
2. Restart your phone — this often resolves the issue on its own.
3. Check your internet connection — try both mobile data and Wi-Fi.
If an update is needed: Older versions of the app often don't work with newer servers. App Page Download the latest version from there and install it after uninstalling the old one.
"Install Blocked" Message on Android: The Bet 11 app isn't on the Google Play Store — it must be downloaded directly as an APK. To install it, go to Settings → Security → and enable "Unknown Sources" or "Install Unknown Apps".
Storage or RAM Issues: Low storage space can cause the app to crash. Free up space by deleting some files.
If the issue persists after all the above steps, contact Live Chat with your phone model and Android/iOS version for further assistance.
Try this first:
1. Force close the app completely (including from the background) and reopen it.
2. Restart your phone — this often resolves the issue on its own.
3. Check your internet connection — try both mobile data and Wi-Fi.
If an update is needed: Older versions of the app often don't work with newer servers. App Page Download the latest version from there and install it after uninstalling the old one.
"Install Blocked" Message on Android: The Bet 11 app isn't on the Google Play Store — it must be downloaded directly as an APK. To install it, go to Settings → Security → and enable "Unknown Sources" or "Install Unknown Apps".
Storage or RAM Issues: Low storage space can cause the app to crash. Free up space by deleting some files.
If the issue persists after all the above steps, contact Live Chat with your phone model and Android/iOS version for further assistance.
The minimum deposit amount at Bet 11 varies by payment method. The general rules are:
bKash / Nagad / Rocket: Minimum ৳100. This is the lowest amount you can deposit to fund your account and start betting.
Bank Transfer: The minimum is typically ৳500 — bank transfers carry processing costs.
USDT (Crypto): The minimum amount is determined based on TRC20 or ERC20 network gas fees — generally equivalent to ৳500 or more.
Special Rules for Your First Deposit: The minimum first deposit is the same — ৳100 (bKash/Nagad). However, to qualify for the welcome bonus, you typically need to deposit a specific amount — which varies depending on the bonus terms. For details on the current offer, On the Rewards Page View.
Deposits are usually credited within 5 minutes. If it takes longer than 15 minutes, contact support with your transaction ID or a screenshot.
bKash / Nagad / Rocket: Minimum ৳100. This is the lowest amount you can deposit to fund your account and start betting.
Bank Transfer: The minimum is typically ৳500 — bank transfers carry processing costs.
USDT (Crypto): The minimum amount is determined based on TRC20 or ERC20 network gas fees — generally equivalent to ৳500 or more.
Special Rules for Your First Deposit: The minimum first deposit is the same — ৳100 (bKash/Nagad). However, to qualify for the welcome bonus, you typically need to deposit a specific amount — which varies depending on the bonus terms. For details on the current offer, On the Rewards Page View.
Deposits are usually credited within 5 minutes. If it takes longer than 15 minutes, contact support with your transaction ID or a screenshot.
